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Gross, T. Scott.

Positively outrageous service and showmanship : industrial strength fun makes sales sizzle / T. Scott Gross. - New York : MasterMedia Ltd., c1993. - vi, 259 p. ; 21 cm.

ISBN: 0942361822 : $12.95

LCCN: 95100330

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .G7598 1993

Dewey Class. No.: 658.812 / GRP

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