Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548 9788131714157
2005027190
Hospitality industry--Management.
TX911.3.M27 / K364 2007
647.94068 / KAS
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548 9788131714157
2005027190
Hospitality industry--Management.
TX911.3.M27 / K364 2007
647.94068 / KAS