Brown, Mark Graham.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., c1994. - xviii, 252 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0786301406
93044771
Total quality management.
HD62.15 / .B763 1994
656.562 / BRW
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., c1994. - xviii, 252 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0786301406
93044771
Total quality management.
HD62.15 / .B763 1994
656.562 / BRW