Leppard, John.
Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. - London : Routledge, 1994. - xii, 132 p. : ill. ; 21 cm. - Marketing for managers .
Simultaneously published in the USA and Canada.
Includes bibliographical references (p. 130-[131]) and index.
0415097320 (pbk.)
93041814
Customer services--Management.
Auditing.
HF5415.5 / .L47 1994
657.45 / LEA
Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. - London : Routledge, 1994. - xii, 132 p. : ill. ; 21 cm. - Marketing for managers .
Simultaneously published in the USA and Canada.
Includes bibliographical references (p. 130-[131]) and index.
0415097320 (pbk.)
93041814
Customer services--Management.
Auditing.
HF5415.5 / .L47 1994
657.45 / LEA