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Managing services : marketing, operations, and human resources / Christopher H. Lovelock. - 2nd ed. - Englewood Cliffs, N.J. : Prentice Hall, c1992. - xvi, 472 p. : ill. ; 25 cm.

Includes bibliographical references and index.

0135447011

91026857


Service industries--Management.

658.15 / LOM
Last Updated on September 15, 2019
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