Crego, Edwin T.
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego and Peter D. Schiffrin ; foreword, Karl Albrecht. - Burr Ridge, Ill. : Irwin Professional, c1995. - xviii, 220 p. : ill. ; 23 cm.
Includes bibliographical references p. 209-213 and index.
0786302984
94010544
Organizational change.
Corporate reorganizations.
Consumer satisfaction.
Reengineering (Management)
658.4063 / CRC
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego and Peter D. Schiffrin ; foreword, Karl Albrecht. - Burr Ridge, Ill. : Irwin Professional, c1995. - xviii, 220 p. : ill. ; 23 cm.
Includes bibliographical references p. 209-213 and index.
0786302984
94010544
Organizational change.
Corporate reorganizations.
Consumer satisfaction.
Reengineering (Management)
658.4063 / CRC