Spector, Bert.
Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Taking charge & letting go Bert A. Spector. - New York : Free Press, c1995. - xiii, 242 p. : ill. ; 25 cm.
Includes bibliographical references (p. 233-238) and index.
0029303850
95003609
Strategic planning.
Industrial management.
Customer services.
Consumer satisfaction.
658.4012 / STP
Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Taking charge & letting go Bert A. Spector. - New York : Free Press, c1995. - xiii, 242 p. : ill. ; 25 cm.
Includes bibliographical references (p. 233-238) and index.
0029303850
95003609
Strategic planning.
Industrial management.
Customer services.
Consumer satisfaction.
658.4012 / STP