Bendell, A.
Benchmarking for competitive advantage / Tony Bendell, Louise Boulter, and John Kelly. - London : Financial Times : Pitman Pub., 1998. - 247 p. : ill. ; 24 cm. - Financial Times/Pitman Publishing series .
Includes index.
1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan.
0273601687 $55.65
Benchmarking (Management)
Benchmarking (Management)--Case studies.
658.562 / BEB
Benchmarking for competitive advantage / Tony Bendell, Louise Boulter, and John Kelly. - London : Financial Times : Pitman Pub., 1998. - 247 p. : ill. ; 24 cm. - Financial Times/Pitman Publishing series .
Includes index.
1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan.
0273601687 $55.65
Benchmarking (Management)
Benchmarking (Management)--Case studies.
658.562 / BEB