Burwash, Peter.
The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash. - Badger, CA : Torchlight, c1995. - 145 p. ; 22 cm.
1887089012
95018225
Service industries--Management.
Service industries--Customer services.
Leadership.
658.8 / BUK
The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash. - Badger, CA : Torchlight, c1995. - 145 p. ; 22 cm.
1887089012
95018225
Service industries--Management.
Service industries--Customer services.
Leadership.
658.8 / BUK