Ross, Joel E.
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie, 1999. - xv, 550 p. : ill. ; 22 cm.
Includes bibliographical references and index.
157444266X
99462632
Total quality management.
Total quality management--Case studies.
658.4013 / ROT
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie, 1999. - xv, 550 p. : ill. ; 22 cm.
Includes bibliographical references and index.
157444266X
99462632
Total quality management.
Total quality management--Case studies.
658.4013 / ROT