Barsky, Jonathan D.
World-class customer satisfaction / Jonathan D. Barsky. - Burr Ridge, Ill. : Irwin Professional, c1995. - xviii, 229 p. : ill. ; 23 cm.
Includes bibliographical references and index.
0786301287
94018563
Consumer satisfaction--Case studies.
Customer services--Case studies.
658.812 / BAW
World-class customer satisfaction / Jonathan D. Barsky. - Burr Ridge, Ill. : Irwin Professional, c1995. - xviii, 229 p. : ill. ; 23 cm.
Includes bibliographical references and index.
0786301287
94018563
Consumer satisfaction--Case studies.
Customer services--Case studies.
658.812 / BAW