Anderson, Kristin. 1962-
Tales of knock your socks off service : inspiring stories of outstanding customer service / Kristin Anderson and Ron Zemke. - New York : AMACOM, c1998. - xiv, 193 p. : ill. ; 22 cm.
0814479715 (alk. paper)
97029375
Customer services--Case studies.--United States
Consumer satisfaction--Case studies.--United States
658.812 / ANT
Tales of knock your socks off service : inspiring stories of outstanding customer service / Kristin Anderson and Ron Zemke. - New York : AMACOM, c1998. - xiv, 193 p. : ill. ; 22 cm.
0814479715 (alk. paper)
97029375
Customer services--Case studies.--United States
Consumer satisfaction--Case studies.--United States
658.812 / ANT