Cross, Richard. 1947-
Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith. - Lincolnwood, Ill. : NTC Business Books, c1995. - xix, 254 p. : ill. ; 23 cm.
Includes bibliographical references p. 223-238 and index.
0844233188
94011504
Customer relations.
Customer services.
Customer loyalty.
658.812 / CRC
Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith. - Lincolnwood, Ill. : NTC Business Books, c1995. - xix, 254 p. : ill. ; 23 cm.
Includes bibliographical references p. 223-238 and index.
0844233188
94011504
Customer relations.
Customer services.
Customer loyalty.
658.812 / CRC