Bly, Robert W.
Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly. - Englewood Cliffs, N. J. : Prentice Hall, 1993. - xi, 275 p. ; 24 cm.
Includes index.
0135141834
92035379
Customer services--United States.
Service industries--United States.
658.812 / BLK
Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly. - Englewood Cliffs, N. J. : Prentice Hall, 1993. - xi, 275 p. ; 24 cm.
Includes index.
0135141834
92035379
Customer services--United States.
Service industries--United States.
658.812 / BLK