Tschohl, John.
Achieving excellence through customer service / John Tschohl with Steve Franzmeier. - Englewood Cliffs, N.J. : Prentice Hall, c1991. - vii, 294 p. : ill. ; 25 cm.
Includes index.
013005125X
90022449
Customer services.
658.812 / TSA
Achieving excellence through customer service / John Tschohl with Steve Franzmeier. - Englewood Cliffs, N.J. : Prentice Hall, c1991. - vii, 294 p. : ill. ; 25 cm.
Includes index.
013005125X
90022449
Customer services.
658.812 / TSA