Wiersema, Fred.
Customer intimacy : pick your partners, shape your culture, win together / Fred Wiersema. - Santa Monica, Calif. : Knowledge Exchange, 1996. - 221 p. ; 25 cm.
Includes index.
1888232005
Customer services.
Customer relations.
658.812 / WIC
Customer intimacy : pick your partners, shape your culture, win together / Fred Wiersema. - Santa Monica, Calif. : Knowledge Exchange, 1996. - 221 p. ; 25 cm.
Includes index.
1888232005
Customer services.
Customer relations.
658.812 / WIC