Denton, D. Keith.
Horizontal management : beyond total customer satisfaction / D. Keith Denton. - New York : Lexington Books, c1991. - x, 211 p. : ill. ; 25 cm.
Includes bibliographical references and index.
0669269360 : $24.95
91006845
Teams in the workplace.
Management--Employee participation.
Customer relations.
658.812 / DEH
Horizontal management : beyond total customer satisfaction / D. Keith Denton. - New York : Lexington Books, c1991. - x, 211 p. : ill. ; 25 cm.
Includes bibliographical references and index.
0669269360 : $24.95
91006845
Teams in the workplace.
Management--Employee participation.
Customer relations.
658.812 / DEH