Vavra, Terry
Improving your measurement of customer satisfaction : a guide to creating,conducting analyzing and reporting customer satisfaction measurement programs / Terry Vavra - New Delhi : Wheeler Publishing, 1998. - xviii, 490p. : ill. ; 24 cm.
Marketing
658.834 / VAI
Improving your measurement of customer satisfaction : a guide to creating,conducting analyzing and reporting customer satisfaction measurement programs / Terry Vavra - New Delhi : Wheeler Publishing, 1998. - xviii, 490p. : ill. ; 24 cm.
Marketing
658.834 / VAI