Gross, T. Scott.
Leading your positively outrageous service team / T. Scott Gross. - New York : MasterMedia Ltd., c1994. - x, 252 p. ; 23 cm.
1571010173
94033662
Customer services.
658.812 / GRL
Leading your positively outrageous service team / T. Scott Gross. - New York : MasterMedia Ltd., c1994. - x, 252 p. ; 23 cm.
1571010173
94033662
Customer services.
658.812 / GRL