Jandt, Fred Edmund.
The customer is usually wrong! / Fred E. Jandt. - Indianapolis, IN : Park Avenue, c1995. - xi, 211 p. : ill. ; 23 cm.
Includes index.
157112067X : $12.95
94030369
Customer services--United States.
Customer relations.
Consumer satisfaction--United States.
HF5415.5 / .J35 1995
658.812 / JAC
The customer is usually wrong! / Fred E. Jandt. - Indianapolis, IN : Park Avenue, c1995. - xi, 211 p. : ill. ; 23 cm.
Includes index.
157112067X : $12.95
94030369
Customer services--United States.
Customer relations.
Consumer satisfaction--United States.
HF5415.5 / .J35 1995
658.812 / JAC