Nykiel, Ronald A.
You can't lose if the customer wins : ten steps to growth & profit / Ronald A. Nykiel. - Berkley ed. - New York : Berkley Books, c1990. - ix, 132 p. ; 21 cm.
Includes index.
0425141446
94176956
Customer services.
Customer relations.
Consumers--Attitudes.
HF5415.5 / .N955 1990
658.812 / NYY
You can't lose if the customer wins : ten steps to growth & profit / Ronald A. Nykiel. - Berkley ed. - New York : Berkley Books, c1990. - ix, 132 p. ; 21 cm.
Includes index.
0425141446
94176956
Customer services.
Customer relations.
Consumers--Attitudes.
HF5415.5 / .N955 1990
658.812 / NYY