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Katz, Bernard.

How to turn customer service into customer sales / Bernard Katz. - Lincolnwood, Ill., U.S.A. : NTC Business Books, 1988. - 168 p. : ill. ; 24 cm.

Includes index.

LCCN: 87082609

Subjects--Topical Terms:
Customer services.
Customer relations.

LC Class. No.: HF5415.5 / .K38 1988

Dewey Class. No.: 658.812 / KAH

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