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Business process benchmarking : (Record no. 140433)

000 -LEADER
fixed length control field	02288cam a2200265 a 4500
001 - CONTROL NUMBER
control field	511112
003 - CONTROL NUMBER IDENTIFIER
control field	BD-DhUL
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20161221191152.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	940818s1995 wiua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	94034028
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0873892968
Qualifying information	acid-free, recycled paper
035 ## - SYSTEM CONTROL NUMBER
System control number	511112
040 ## - CATALOGING SOURCE
Original cataloging agency	TOC
Language of cataloging	eng
Transcribing agency	TOC
Modifying agency	TOC
--	BD-DhUL
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.562
Edition number	20
Item number	CAB
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Camp, Robert C.,
Dates associated with a name	1935-
245 10 - TITLE STATEMENT
Title	Business process benchmarking :
Remainder of title	finding and implementing best practices /
Statement of responsibility, etc.	Robert C. Camp.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc.	Milwaukee, Wis. :
Name of publisher, distributor, etc.	ASQC Quality Press,
Date of publication, distribution, etc.	c1995.
300 ## - PHYSICAL DESCRIPTION
Extent	xxi, 464 p. :
Other physical details	ill. ;
Dimensions	24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc	Includes bibliographical references (p. 407-422) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Sect. 1. The Process. Ch. 1. Benchmarking Update. Ch. 2. What to Benchmark. Ch. 3. Whom to Benchmark. Ch. 4. Data Collection. Ch. 5. Analyze the Performance Gap -- Sect. 2. The Leadership and Management of Benchmarking. Ch. 6. Benchmarking Leadership and Management Process. Ch. 7. Training. Ch. 8. Managers' Resource Guide. Ch. 9. The Future of Benchmarking -- Sect. 3. The Case Studies. Ch. 10. Materials Only Differentiated Service at AT&T. Ch. 11. Housekeeping System Cycle Time Reduction at The Ritz-Carlton Hotel Company. Ch. 12. Coolant Management at Texas Instruments. Ch. 13. Supply Chain Management at Xerox Corporation. Ch. 14. Employee Recognition Programs at Westinghouse Savannah River Company. Ch. 15. Benchmarking the Customer Satisfaction Management Process at IBM-Rochester -- Appendix A: Benchmarking Bibliography -- Appendix B: The Best-of-the-Best Companies -- Appendix C: Benchmarking Case Histories -- Appendix D: How to Find Information.
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note	Appendix E: Process Classification Scheme -- Appendix F: Process Inspection Checklist -- Appendix G: Roles and Responsibilities.
520 ## - SUMMARY, ETC.
Summary, etc.	Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Benchmarking (Management)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type	Books

Holdings
Price effective from	Date last seen	Permanent Location	Not for loan	Date acquired	Source of classification or shelving scheme	Koha item type	Lost status	Withdrawn status	Source of acquisition	Collection code	Damaged status	Shelving location	Barcode	Current Location	Full call number
2016-12-21	2016-12-21	Dhaka University Library		2016-12-21		Books			Gift	Non Fiction		General Stacks	401130	Dhaka University Library	658.562 CAB

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Business process benchmarking : (Record no. 140433)