Operations management in service industries and the public sector : text and cases /
by Voss, Christopher.
Material type:
BookPublisher: Chichester ; New York : Wiley, c1985Description: ix, 318 p. : ill. ; 23 cm.ISBN: 0471908010.Subject(s): Service industries -- United States -- Management -- Case studies | Service industries -- Great Britain -- Management -- Case studies | Social work administration -- United States -- Case studies | Social work administration -- Great Britain -- Case studiesOnline resources: Contributor biographical information | Publisher description | Table of Contents
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Includes bibliographies and indexes.
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