Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances /
by Kennedy, Larry.
Material type:
BookSeries: The Jossey-Bass nonprofit sector series: Publisher: San Francisco : Jossey-Bass Publishers, 1991Edition: 1st ed.Description: xx, 172 p. : 24 cm.ISBN: 1555423469 (alk. paper).Subject(s): Nonprofit organizations -- Management | Nonprofit organizations -- FinanceOnline resources: Table of contents | Contributor biographical information | Publisher description
Contents:
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Books
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Dhaka University Library General Stacks | Non Fiction | 658.15 KEQ (Browse shelf) | 1 | Available | 401066 |
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Includes bibliographical references (p. 167) and index.
Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change.
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