Includes bibliographical references and index.

Introduction -- Section one : The training and development profession. Luminary perspective : Shaping the future of the training and development profession / William J. Rothwell -- The evolution of the training profession / Kevin Oakes -- ASTD's new competency model / Jennifer Naughton -- The importance of certification / Kimo Kippen, Coline T. Son Lee, Jeff Toister -- Take charge of your career : breaking into and advancing in the T&D profession / Annabelle Reitman -- The occasional trainer : what you must know to help others learn / Harold D. Stolovitch, Erica J. Keeps -- What's on the horizon for the T&D profession? / Jane Hart -- Section two : Assessing and analyzing needs. Luminary perspective : What I know for sure : looking through a rearview mirror / Dana Gaines Robinson -- How do needs assessments align to the bottom line? / Roger Kaufman -- Data collection and assessment : finding the right tool for the job / Ethan S. Sanders -- Analyzing needs to select the best delivery method / Jean Barbazette -- You want it when? : Balancing time, quality, and expectations before designing / Jenn Labin, Halelly Azulay -- Section three : Designing and developing effective learning. Luminary perspective : Ideas for designing and developing effective learning / Sivasailam "Thiagi" Thiagarajan -- Design models and learning theories for adults / Darryl L. Sink -- SAM : A practical, agile alternative to ADDIE / Michael W. Allen -- Using Bloom's Digital Taxonomy to flip the classroom and create the best blend / Jennifer Hofmann -- Captivate your learners by designing effective games, simulations, and activities / Tracy Tagliati, Becky Pluth, Karl Kapp -- Creating media learning content that's fabulous, fast, and affordable / Jonathan Halls -- Working with SMEs / Chuck Hodell -- The legal aspects of training : protect what is yours and avoid taking what belongs to someone else / Linda Byars Swindling, Mark V.B. Partridge -- Section four : Delivering T&D solutions that make a difference. Luminary perspective : Delivering T&D solutions that make a difference / Bob Pike -- Evidence-based training : the most recent research for delivery / Ruth Clark -- Keep participants engaged / Cindy Huggett, Michael Wilkinson -- The value of experiential learning / Robert (Bob) W. Lucas, Kris Zilliox -- A serious e-learning manifesto / Michael Allen, Julie Dirksen, Clark Quinn, Will Thalheimer -- The global virtual classroom / Darlene Christopher -- Pervasive learning : formal, informal, and social / Dan Pontefract -- Learning informally in your workscape / Jay Cross -- M-thinking : there's an app for that / Clark Quinn -- Effective social media for learning / Jane Bozarth -- Supporting worker performance in the workplace / Patti Shank -- Section five : Transferring learning and evaluating impact. Luminary perspective : The growing importance of measuring results and impact / Robert O. Brinkerhoff -- Implement the four levels of evaluation to demonstrate value / Jim Kirkpatrick, Wendy Kayser Kirkpatrick -- The basics of return-on-investment / Jack J. Phillips, Patti Phillips -- Building the learning transfer competence of participants / Calhoun Wick, Katherine Granger -- Linking learning to performance / Paul Elliott -- Results-based evaluation : keeping the end in mind / Karie Willyerd, Jenny Dearborn, Sanchita Sur -- Learning analytics that maximize individual and organizational performance / Alec Levenson -- Section six : Expanded roles of the T&D professional. Luminary perspective : Cobbler, what about your shoes? : Career contemplations for T&D professionals / Bev Kaye -- Designing an economical and effective onboarding process / Karen Lawson -- Consulting on the inside / Beverly Scott, B. Kim Barnes -- Building extraordinary internal teams / Geoff Bellman, Kathleen Ryan -- Securing executive support : presenting to the C-suite / Dianna Booher -- Mentoring : building partnerships for learning / Chip R. Bell -- Helping managers develop their employees / Wendy Axelrod -- Knowledge management : an introduction for T&D professionals / Marc Rosenberg -- Section seven : Managing the business of training. Luminary perspective : Tying training to business needs / William C. Byham -- Developing a strategy for training and development / John Cone -- Building your business acumen / Kevin Cope -- Managing from the middle : challenges and opportunities as a T&D manager / Tacy M. Byham -- Project management for T&D professionals : five steps to increase your effectiveness / Lou Russell -- Managing relationships with universities, vendors, and consultants / Rita Bailey -- Section eight : Developing and leading organizations : T&D's role. Luminary perspective : training and development's role in developing and leading organizations / Ken Blanchard -- The training and development professional's role in guiding change / Patricia A. McLagan -- Strengths-based performance management / Marcus Buckingham -- Developing leaders for the future / Nick Petrie, Jean Brittain Leslie -- How training and development can help high potentials be successful / Scott Blanchard -- Section nine : Contemporary challenges. Luminary perspective : Learning challenges of the future : personalization and control shifts / Elliott Massie -- Developing leadership around the globe / Bill Wiggenhorn, Renie McClay