Includes bibliographical references and index.

Preface Acknowledgments Chapter 1 Introduction Corporate Performance Management Best Practices Executive Views on CPM MidMichigan Awards, Honors, and Results My Promise Notes Chapter 2 Corporate Performance Management Core Best Practices Principle 1: Establish and Deploy a CPM Office and Officer Principle 2: Refresh and Communicate Strategy Principle 3: Cascade and Manage Strategy Principle 4: Improve Performance Principle 5: Manage and Leverage Knowledge CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic Note Chapter 3 Corporate Performance Management at MidMichigan Health Strategic Context and CPM Approach MidMichigan Health CPM Program Overview and Journey Principle 4: Improve Performance "10 Step Business Improvement Approach" Principle 4: Improve Performance "10 Step Business Improvement Approach" Steering Committee Notes Chapter 4 Principle 4 Improve Performance -- The MidMichigan Health System Journey CPM Maturity Levels for Principle 4 Improve Performance Summary Note Chapter 5 Improve Performance Best Practices Core Best Practices 35 New Best Practices Summary Notes Chapter 6 Shared Services 10 Step Team Best Practice Cases Finance: Accounts Payable and Disbursements 10 Step Team Case Study, Smart Spending Finance: Financial and Management Reporting 10 Step Team Case Study, Streamline Information Human Resources: New Employee Requisition 10 Step Team Case Study, Simplify Hiring Supply Chain Management: New Product Requisition 10 Step Case Study, Manage Innovation Notes Chapter 7 Support Units: 10 Step Team Best Practice Cases Laboratory Services 10 Step Case Study, Optimize the System Pharmacy Services 10 Step Team Best Practice Case, Smarter Formularies Notes Chapter 8 Core and Specialty Businesses 10 Step Best Practice Cases Emergency Department: 10 Step Team Best Practice Cases, Improve Throughput, Customer Scores and Revenue Care Coordination ...

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Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.

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