Service science is a new trans-disciplinary field that touches on subjects such as computer science, engineering, management, business, and the social and cognitive sciences. This book demonstrates to information professionals in all sectors that this new discipline exists and why it is relevant to them. It has emerged as we transition to a service and information-based economy, and libraries will deal with both information and services.

Includes index.

Online resource; title from PDF title page (ScienceDirect, viewed November 10, 2015).

Front Cover; Service Science and the Information Professional; Copyright Page; Dedication; Contents; Readers Info; Acknowledgements; Prologue; 1 Service, Systems, and Science; A Service is ... ; Service Defined; Service Described: The IHIP Paradigm; Classifying Services; The Standard Industrial Classification; Typologies of Services; Trade of Goods and Services; Products and Services and Their Differences; The Product-Service Continuum; Organizational Models; Risk Factors; The Contact Factor; Service-dominant view; Self-Service; Self-Service Technologies; Super Service.

Sustainability and ServicesWhat Is a Service System?; Systems and Functions; Holistic Service Systems; Service Systems Expand; Service Systems in Information Work; Library 2.0 and the Long Tail; How to Apply the Long Tail to Information Work; Library 3.0; The Knowledge Economy and Life-Long Learning; The International Information Sector; Research4Life; The Bigger Picture; References; 2 The Story of Service Science; The Shift to a Knowledge Economy; Agricultural, Industrial, and Post-Industrial Economies; Types of Economic Sectors; The Economic Importance of Services.

The Servitization of BusinessThe Rise of the Service Sector; Reasons for the Shift; In Tandem with the Shift?; Toward an Economy of Service and Knowledge; The IBM Story; Getting Started; Service Science; Basic Components; Who Can Benefit from Service Science?; Forward into Satisfaction; References; 3 Synergies: Service Science and the Information Sector; Participating in the Service Science Explosion; Information Professionals and Service; The Economy and Service Science; The Energy of New Vistas; Research Opportunities; Two Major Studies for Research Priorities in Services.

Fast Forward to 2015A New Profile for the Knowledge Worker; An Academic Home for Service Science; iSchools; The iSchool Proposal; Who is Teaching What?; What are iSchools Teaching?; An Outside Opinion; A Service Science Look at Libraries; Moving On; References; 4 Service Science for a Smarter Planet; A Smarter Planet; The Internet of Things; IoT Comes on Stage; Other Practical Applications; Early Thought Leaders; Big Data; Not Only Big Business; Analytics; Cloud Computing; Cognitive Computing; The Circular Economy; Smarter Planet Initiative; Another Opinion; Smarter Cities.

Other Concepts of Whole Service CitiesMaking a Difference; Service Science and Social Value; Instrumented, Interconnected, Intelligent; References; 5 Credit, Community, and Questions; The Ground Work: Giving Credit; The Community; International Society of Service Innovation Professionals; Special Interest Groups; California Center for Service Science; Centers and Networks; Swiss Institute of Service Science; Karlsruhe Service Research Institute; Some Questions; Service Science in iSchools; Jobs of the Future; Smart Universities; 2007 White Paper Recommendations; References; Epilogue.