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The future of retail banking : delivering value to global customers /

by DiVanna, Joseph A.
Material type: materialTypeLabelBookPublisher: New York : Palgrave Macmillan, 2004Description: xiii, 178 p. : ill. ; 24 cm.ISBN: 1403911266.Subject(s): Banks and banking | Financial services industry | Customer services -- Management | Value
Contents:
The Nature of Banking and its Future -- Getting There: Thinking Ahead -- Being There: Preparing for the Future -- Competing There: Competing With New Rules -- Conclusion: Synergistic Banking.
Review: "This book argues that traditional retail banks are at risk of becoming non-competitive in a global marketplace unless they re-establish a value proposition designed from a customer perspective. The author develops a view in which retail banking future is an evolutionary process which must balance the need to achieve economies of scale and scope while incorporating local customer values. This book looks at financial institutions from all parts of the globe in order to address the current trends influencing competition, including globalization, market structure, technology and demographics, and how these will affect companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It also shows banks how to develop strategic initiatives for future competition."--BOOK JACKET.
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Item type Current location Collection Call number Copy number Status Date due Barcode
Books Books Dhaka University Library
General Stacks 		Non Fiction 332.12068 DIF (Browse shelf) 1 Available 451021
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332.12 UNC Uncertain future : 332.12 WHJ Joint stock banking in Germany : 332.12068 COI Inside commercial banking / 332.12068 DIF The future of retail banking : 332.12068 GUC Commercial bank management / 332.12068 JOC Commercial bank management / 332.12068 JOC Commercial bank management /

Includes bibliographical references (p. 174-176) and index.

Ch. 1. The Nature of Banking and its Future -- Ch. 2. Getting There: Thinking Ahead -- Ch. 3. Being There: Preparing for the Future -- Ch. 4. Competing There: Competing With New Rules -- Ch. 5. Conclusion: Synergistic Banking.

"This book argues that traditional retail banks are at risk of becoming non-competitive in a global marketplace unless they re-establish a value proposition designed from a customer perspective. The author develops a view in which retail banking future is an evolutionary process which must balance the need to achieve economies of scale and scope while incorporating local customer values. This book looks at financial institutions from all parts of the globe in order to address the current trends influencing competition, including globalization, market structure, technology and demographics, and how these will affect companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It also shows banks how to develop strategic initiatives for future competition."--BOOK JACKET.

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Last Updated on September 15, 2019
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