| 000 | 00873cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 3982907 | ||
| 003 | BD-DhUL | ||
| 005 | 20161212170217.0 | ||
| 008 | 931124s1993 nyu 000 0 eng d | ||
| 010 | _a 95100330 | ||
| 020 |
_a0942361822 : _c$12.95 |
||
| 035 | _a(OCoLC)29381681 | ||
| 040 |
_aCoD _cCoD _dMsHaU _dMsHaU _dBD-DhUL |
||
| 042 | _alccopycat | ||
| 050 | 0 | 4 |
_aHF5415.5 _b.G7598 1993 |
| 082 | 0 | 0 |
_a658.812 _220 _bGRP |
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aPositively outrageous service and showmanship : _bindustrial strength fun makes sales sizzle / _cT. Scott Gross. |
| 260 |
_aNew York : _bMasterMedia Ltd., _cc1993. |
||
| 300 |
_avi, 259 p. ; _c21 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 906 |
_a7 _bcbc _ccopycat _d3 _encip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 955 | _apb12 01-03-95 to cat.; se15 01-10-95; se55 01-13-95; se05 01-26-95 | ||
| 999 |
_c134732 _d134732 |
||