000			02582cam a2200385 i 4500
001			16548734
003			BD-DhUL
005			20161214102558.0
008			101122t20112011caua b 001 0 eng
010			_a 2010048701
020			_a9780470922248 (pbk.)
020			_a0470922249 (pbk.)
035			_a(OCoLC)ocn682892509
040			_aDLC _erda _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dBUR _dORX _dDLC _dBD-DhUL
042			_apcc
050	0	0	_aHD42 _b.C56 2011
082	0	0	_a650.13 _bCLR
084			_2bisacsh
100	1		_aCloke, Ken.
245	1	0	_aResolving conflicts at work : _bten strategies for everyone on the job / _cKenneth Cloke & Joan Goldsmith.
250			_a3rd edition.
260			_aSan Francisco : _bJossey-Bass, _c©2011.
300			_axxxii, 368 p. : _bill. ; _c23 cm.
365			_aUSD _b20.66
504			_aIncludes bibliographical references and index.
520			_a"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces"-- _cProvided by publisher.
650		0	_aConflict management.
650		0	_aInterpersonal relations.
650		0	_aPersonnel management _xPsychological aspects.
650		0	_aPsychology, Industrial.
700	1		_aGoldsmith, Joan.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
955			_brg11 2010-11-22 (telework) _crg11 2010-11-22 ONIX (telework) to SS _abc05 2011-06-17 1 copy rec'd., to CIP ver.
999			_c135000 _d135000