| 000 | 00888cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 1580754 | ||
| 003 | BD-DhUL | ||
| 005 | 20161218111051.0 | ||
| 008 | 931019s1994 xxka b 001 0 eng | ||
| 010 | _a 93041814 | ||
| 020 | _a0415097320 (pbk.) | ||
| 040 |
_aDLC _cDLC _dBD-DhUL |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L47 1994 |
| 082 |
_a657.45 _bLEA |
||
| 100 | 1 | _aLeppard, John. | |
| 245 | 1 | 0 |
_aAuditing your customer service : _bthe foundation for success / _cJohn Leppard and Liz Molyneux. |
| 260 |
_aLondon : _bRoutledge, _c1994. |
||
| 300 |
_axii, 132 p. : _bill. ; _c21 cm. |
||
| 440 | 0 | _aMarketing for managers | |
| 500 | _aSimultaneously published in the USA and Canada. | ||
| 504 | _aIncludes bibliographical references (p. 130-[131]) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aAuditing. | |
| 700 | 1 |
_aMolyneux, Liz, _d1954- |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c136754 _d136754 |
||