| 000 | 00957cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 1595930 | ||
| 003 | BD-DhUL | ||
| 005 | 20161221095930.0 | ||
| 008 | 940325s1995 ilua b 001 0 eng | ||
| 010 | _a 94010544 | ||
| 020 | _a0786302984 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.4063 _bCRC |
| 100 | 1 | _aCrego, Edwin T. | |
| 245 | 1 | 0 |
_aCustomer-centered reengineering : _bremapping for total customer value / _cEdwin T. Crego and Peter D. Schiffrin ; foreword, Karl Albrecht. |
| 260 |
_aBurr Ridge, Ill. : _bIrwin Professional, _cc1995. |
||
| 300 |
_axviii, 220 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references p. 209-213 and index. | ||
| 650 | 0 | _aOrganizational change. | |
| 650 | 0 | _aCorporate reorganizations. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aReengineering (Management) | |
| 700 | 1 | _aSchiffrin, Peter D. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c139485 _d139485 |
||