| 000 | 00772cam a22002534a 4500 | ||
|---|---|---|---|
| 001 | 12105919 | ||
| 003 | BD-DhUL | ||
| 005 | 20161221152405.0 | ||
| 008 | 000714s2000 caua 001 0 eng | ||
| 010 | _a 00106662 | ||
| 020 | _a0761528458 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
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| 082 | 0 | 0 |
_a658.403 _221 _bGOC |
| 100 | 1 | _aGosney, John. | |
| 245 | 1 | 0 |
_aCustomer relationship management essentials / _cJohn W. Gosney, Thomas P. Boehm. |
| 260 |
_aRoseville, Calif. : _bPrima Tech, _cc2000. |
||
| 300 |
_axviii, 234 p. : _bill. ; _c24 cm. |
||
| 365 |
_aIRS _b250.00 |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 |
_aElectronic commerce _xCustomer services _xManagement. |
|
| 700 | 1 | _aBoehm, Thomas P. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c140011 _d140011 |
||