| 000 | 02288cam a2200265 a 4500 | ||
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| 001 | 511112 | ||
| 003 | BD-DhUL | ||
| 005 | 20161221191152.0 | ||
| 008 | 940818s1995 wiua b 001 0 eng | ||
| 010 | _a94034028 | ||
| 020 |
_a0873892968 _qacid-free, recycled paper |
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| 035 | _a511112 | ||
| 040 |
_aTOC _beng _cTOC _dTOC _dBD-DhUL |
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| 082 | 0 | 4 |
_a658.562 _220 _bCAB |
| 100 | 1 |
_aCamp, Robert C., _d1935- |
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| 245 | 1 | 0 |
_aBusiness process benchmarking : _bfinding and implementing best practices / _cRobert C. Camp. |
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press, _cc1995. |
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| 300 |
_axxi, 464 p. : _bill. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references (p. 407-422) and index. | ||
| 505 | 0 | _aSect. 1. The Process. Ch. 1. Benchmarking Update. Ch. 2. What to Benchmark. Ch. 3. Whom to Benchmark. Ch. 4. Data Collection. Ch. 5. Analyze the Performance Gap -- Sect. 2. The Leadership and Management of Benchmarking. Ch. 6. Benchmarking Leadership and Management Process. Ch. 7. Training. Ch. 8. Managers' Resource Guide. Ch. 9. The Future of Benchmarking -- Sect. 3. The Case Studies. Ch. 10. Materials Only Differentiated Service at AT&T. Ch. 11. Housekeeping System Cycle Time Reduction at The Ritz-Carlton Hotel Company. Ch. 12. Coolant Management at Texas Instruments. Ch. 13. Supply Chain Management at Xerox Corporation. Ch. 14. Employee Recognition Programs at Westinghouse Savannah River Company. Ch. 15. Benchmarking the Customer Satisfaction Management Process at IBM-Rochester -- Appendix A: Benchmarking Bibliography -- Appendix B: The Best-of-the-Best Companies -- Appendix C: Benchmarking Case Histories -- Appendix D: How to Find Information. | |
| 505 | 8 | _aAppendix E: Process Classification Scheme -- Appendix F: Process Inspection Checklist -- Appendix G: Roles and Responsibilities. | |
| 520 | _aBuilding upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process. | ||
| 650 | 0 | _aBenchmarking (Management) | |
| 942 |
_2ddc _cBK |
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| 999 |
_c140433 _d140433 |
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