000			01550cam a2200277 a 4500
001			1981876
003			BD-DhUL
005			20161221191408.0
008			930921s1994 enka b 001 0 eng
010			_a93034916
020			_a0471942839 _c$40.00
035			_a1981876
040			_aDLC _beng _cDLC _dDLC _dTOC _dBD-DhUL
082	0	0	_a658.562 _220 _bBOP
100	1		_aBorn, Gary .
245	1	0	_aProcess management to quality improvement : _bthe way to design, document, and re-engineer business systems / _cGary Born.
260			_aChichester ; _aNew York : _bJ. Wiley, _c1994.
300			_axiv, 290 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references (p. [279]-280) and index.
505	0		_a1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems.
650		0	_aProduction management _xQuality control.
650		0	_aProcess control.
856	4		_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix05/93034916.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley033/93034916.html
942			_2ddc _cBK
999			_c140438 _d140438