| 000 | 00670nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161222121659.0 | ||
| 008 | 161222s2011 ii a|||| |||| 001 0 eng d | ||
| 020 | _a9780070700994 | ||
| 020 | _a0070700990 | ||
| 040 |
_aBD-DhUL _cBD-DhUL |
||
| 082 |
_a658.8 _bZES |
||
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 1 | 0 |
_aServices marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml...[et. al.]. |
| 250 | _a5th ed. | ||
| 260 |
_aNew Delhi : _bMcGraw-Hill, _c2011. |
||
| 300 |
_axxviii, 708 p. : _b ill. ; _c28 cm. |
||
| 500 | _aincludes index. | ||
| 650 | 4 | _aMarketing. | |
| 700 | 1 | _aBitner, Mary Jo | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c140681 _d140681 |
||