000 00977nam a2200277 a 4500
001 1627007
003 BD-DhUL
005 20161222145854.0
008 950831s1995 enka b 001 0 eng
010 _a 95198494
020 _a0471960667
040 _aDLC
_cDLC
_dBD-DhUL
050 0 0 _aHD9980.5
_b.U53 1995
082 0 0 _a658.8
_220
_bUND
245 0 0 _aUnderstanding services management :
_bintegrating marketing, organisational behaviour, operations, and human resource management /
_cedited by William J. Glynn and James G. Barnes.
260 _aChichester ;
_aNew York :
_bWiley,
_cc1995.
300 _axxvi, 485 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xManagement.
650 0 _aCustomer services
_xManagement.
650 0 _aService industries
_xMarketing.
650 0 _aCustomer services
_xMarketing.
700 1 _aGlynn, William J.
700 1 _aBarnes, James G.
942 _2ddc
_cBK
999 _c140819
_d140819