000 | 00977nam a2200277 a 4500 | ||
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001 | 1627007 | ||
003 | BD-DhUL | ||
005 | 20161222145854.0 | ||
008 | 950831s1995 enka b 001 0 eng | ||
010 | _a 95198494 | ||
020 | _a0471960667 | ||
040 |
_aDLC _cDLC _dBD-DhUL |
||
050 | 0 | 0 |
_aHD9980.5 _b.U53 1995 |
082 | 0 | 0 |
_a658.8 _220 _bUND |
245 | 0 | 0 |
_aUnderstanding services management : _bintegrating marketing, organisational behaviour, operations, and human resource management / _cedited by William J. Glynn and James G. Barnes. |
260 |
_aChichester ; _aNew York : _bWiley, _cc1995. |
||
300 |
_axxvi, 485 p. : _bill. ; _c24 cm. |
||
504 | _aIncludes bibliographical references and index. | ||
650 | 0 |
_aService industries _xManagement. |
|
650 | 0 |
_aCustomer services _xManagement. |
|
650 | 0 |
_aService industries _xMarketing. |
|
650 | 0 |
_aCustomer services _xMarketing. |
|
700 | 1 | _aGlynn, William J. | |
700 | 1 | _aBarnes, James G. | |
942 |
_2ddc _cBK |
||
999 |
_c140819 _d140819 |