| 000 | 00951cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 4432835 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222193513.0 | ||
| 008 | 940419s1995 ilua b 001 0 eng | ||
| 010 | _a 94018563 | ||
| 020 | _a0786301287 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bBAW |
| 100 | 1 | _aBarsky, Jonathan D. | |
| 245 | 1 | 0 |
_aWorld-class customer satisfaction / _cJonathan D. Barsky. |
| 260 |
_aBurr Ridge, Ill. : _bIrwin Professional, _cc1995. |
||
| 300 |
_axviii, 229 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aConsumer satisfaction _xCase studies. |
|
| 650 | 0 |
_aCustomer services _xCase studies. |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1012/94018563-b.html |
| 942 |
_2ddc _cBK |
||
| 955 | _apc19 to sa00 04-19-94; sd21 04-20-94; se55 04-25-94; se50 04-26-94; CIP ver. pv07 10-25-94; yj42 01-12-95 | ||
| 999 |
_c141190 _d141190 |
||