| 000 | 00798cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 1181522 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222194250.0 | ||
| 008 | 970811s1998 nyua 000 0 eng | ||
| 010 | _a 97029375 | ||
| 020 | _a0814479715 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 043 | _an-us--- | ||
| 082 | 0 | 0 |
_a658.812 _bANT |
| 100 | 1 |
_aAnderson, Kristin. _d1962- |
|
| 245 | 1 | 0 |
_aTales of knock your socks off service : _binspiring stories of outstanding customer service / _cKristin Anderson and Ron Zemke. |
| 260 |
_aNew York : _bAMACOM, _cc1998. |
||
| 300 |
_axiv, 193 p. : _bill. ; _c22 cm. |
||
| 650 | 0 |
_aCustomer services _zUnited States _xCase studies. |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States _xCase studies. |
|
| 700 | 1 | _aZemke, Ron. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141198 _d141198 |
||