| 000 | 00799cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 1596019 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222195650.0 | ||
| 008 | 940414s1995 ilua b 001 0 eng | ||
| 010 | _a 94011504 | ||
| 020 | _a0844233188 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bCRC |
| 100 | 1 |
_aCross, Richard. _d1947- |
|
| 245 | 1 | 0 |
_aCustomer bonding : _bpathway to lasting customer loyalty / _cRichard Cross and Janet Smith. |
| 260 |
_aLincolnwood, Ill. : _bNTC Business Books, _cc1995. |
||
| 300 |
_axix, 254 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references p. 223-238 and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer loyalty. | |
| 700 | 1 |
_aSmith, Janet, _d1953- |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c141211 _d141211 |
||