| 000 | 00755cam a22002538a 4500 | ||
|---|---|---|---|
| 001 | 2641796 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222195910.0 | ||
| 008 | 920910s1993 nju 00100 eng | ||
| 010 | _a92035379 | ||
| 020 | _a0135141834 | ||
| 040 |
_aANL _beng _dANL _cBD-DhUL |
||
| 043 | _an-us--- | ||
| 082 | 0 | 0 |
_a658.812 _bBLK |
| 100 | 1 | _aBly, Robert W. | |
| 245 | 1 | 0 |
_aKeeping clients satisfied : _bmake your service business more successful and profitable / _cRobert W. Bly. |
| 260 |
_aEnglewood Cliffs, N. J. : _bPrentice Hall, _c1993. |
||
| 263 | _a9303 | ||
| 300 |
_axi, 275 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aService industries _zUnited States. |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c141212 _d141212 |
||