| 000 | 00747cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 1544978 | ||
| 003 | BD-DhUL | ||
| 005 | 20161222200050.0 | ||
| 008 | 911226s1992 nyua b 000 0 eng | ||
| 010 | _a 91048064 | ||
| 020 | _a0814477844 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bBEM |
| 100 | 1 | _aBell, Chip R. | |
| 245 | 1 | 0 |
_aManaging knock your socks off service / _cChip R. Bell and Ron Zemke. |
| 260 |
_aNew York : _bAMACOM, _cc1992. |
||
| 300 |
_axii, 210 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references p. 207-208. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZemke, Ron. | |
| 856 | 7 |
_3Table of contents _uhttp://lcweb.loc.gov/catdir/toc/91-48064.html _2http |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c141213 _d141213 |
||