| 000 | 00582nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226091847.0 | ||
| 008 | 161226s1995 enk||||| |||| 00| 0 eng d | ||
| 040 |
_aBD-DhUL _cBD-DhUL |
||
| 082 |
_a658.812 _bCOC |
||
| 100 | 1 | _aCochrane, Pat | |
| 245 | 1 | 4 |
_aThe customer only rings once : _b managing telephone contact with your customers / _cPat Cochrane. |
| 260 |
_aLondon : _bPitman, _c1996. |
||
| 300 |
_aviii, 184 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 4 | _a Customer services | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141244 _d141244 |
||