| 000 | 00752cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 579312 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226101625.0 | ||
| 008 | 900209s1990 nyua b 001 0 eng | ||
| 010 | _a 90004178 | ||
| 020 |
_a0887304206 : _c$29.95 ($39.95 Can.) |
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| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
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| 082 | 0 | 0 |
_a658.8 _220 _bSOM |
| 100 | 1 | _aSonnenberg, Frank K. | |
| 245 | 1 | 0 |
_aMarketing to win : _bstrategies for building competitive advantage in service industries / _cFrank K. Sonnenberg. |
| 260 |
_aNew York : _bHarper Business, _cc1990. |
||
| 300 |
_ax, 269 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 253-260) and index. | ||
| 650 | 0 | _aMarketing. | |
| 650 | 0 | _aCustomer services. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141280 _d141280 |
||