000			00676cam a2200229 a 4500
001			1997099
003			BD-DhUL
005			20161226114820.0
008			901022s1991 njua 001 0 eng
010			_a 90022449
020			_a013005125X
040			_aDLC _cDLC _dDLC _dBD-DhUL
082	0	0	_a658.812 _220 _bTSA
100	1		_aTschohl, John.
245	1	0	_aAchieving excellence through customer service / _cJohn Tschohl with Steve Franzmeier.
260			_aEnglewood Cliffs, N.J. : _bPrentice Hall, _cc1991.
300			_avii, 294 p. : _bill. ; _c25 cm.
500			_aIncludes index.
650		0	_aCustomer services.
700	1		_aFranzmeier, Steve.
942			_2ddc _cBK
999			_c141360 _d141360