| 000 | 01011cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 2470883 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226120903.0 | ||
| 008 | 900514s1991 nyua 001 0 eng | ||
| 010 | _a 90039271 | ||
| 020 |
_a0471524956 : _c$24.95 |
||
| 040 |
_aDLC _cDLC _dDLC _dOCoLC _dDLC _dBD-DhUL |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.W59 1990 |
| 082 | 0 | 0 |
_a658.812 _bWIW |
| 100 | 1 | _aWilson, Jerry R. | |
| 245 | 1 | 0 |
_aWord-of-mouth marketing / _cJerry R. Wilson. |
| 260 |
_aNew York : _bJ. Wiley, _cc1991. |
||
| 300 |
_axv, 256 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _zUnited States _xPublic opinion. |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States. |
|
| 650 | 0 |
_aConsumer behavior _zUnited States. |
|
| 650 | 0 |
_aAdvertising _xUnited States. |
|
| 650 | 0 |
_aPublic opinion _zUnited States. |
|
| 942 |
_2ddc _cBK |
||
| 955 | _apc14 to bc00 05-14-90; bc44/bc99 to SCD 05-17-90; fe10 05-18-90; fr01 05-22-90; CIP ver. bd12 to SL 04-10-91 | ||
| 999 |
_c141374 _d141374 |
||