| 000 | 00747cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 2109466 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226122455.0 | ||
| 008 | 961216s1997 nyua b 001 0 eng | ||
| 010 | _a 96053589 | ||
| 020 | _a0814403468 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _221 _bMAC |
| 100 | 1 | _aMassnick, Forler. | |
| 245 | 1 | 4 |
_aThe customer is CEO : _bhow to measure what your customers want--and make sure they get it / _cForler Massnick. |
| 260 |
_aNew York : _bAMACOM, _cc1997. |
||
| 300 |
_axv, 239 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States. |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c141386 _d141386 |
||