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| 003 | BD-DhUL | ||
| 005 | 20161226124830.0 | ||
| 008 | 910408s1992 ilu 000 0 eng | ||
| 010 | _a 91003637 | ||
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| 100 | 1 | _aDonnelly, James H. | |
| 245 | 1 | 0 |
_aClose to the customer : _b25 management tips from the other side of the counter / _cJames H. Donnelly. |
| 260 |
_aHomewood, Ill. : _bBusiness One Irwin, _cc1992. |
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| 300 |
_ax, 214 p. ; _c21 cm. |
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| 650 | 0 |
_aCustomer services _xManagement |
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| 650 | 0 | _aConsumer satisfaction. | |
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