000 00557nam a22001817a 4500
003 BD-DhUL
005 20161226133713.0
008 161226s1993 ii ||||| |||| 00| 0 eng d
040 _cBD-DhUL
082 _a658.812
_bLYW
100 1 _aLytle, John F.
245 1 0 _aWhat do your customers really want? :
_bhere's a sure-fire way to find out /
_cJohn F. Lytle.
260 _aChicago :
_bProbus,
_c1993.
300 _axi, 238 p. :
_b ill. ;
_c23 cm.
504 _aIncludes bibliographical references and indexes.
650 4 _aManagement
942 _2ddc
_cBK
999 _c141476
_d141476